Effective: October 1st, 2025 & retroactive to all orders from October 1st, 2023 onwards. Your statutory rights remain unaffected.

1) What’s Covered — At a Glance

Fountain Pens

Plan	What it Covers	Duration	What You Pay	Shipping	Purchase / Registration
30-Day Satisfaction	No-regrets exchange or refund (light use OK: ≤1 fill; complete packaging).	30 days from delivery	$0	You ship to us with tracking provided; we cover outbound on exchanges.	Not required
Standard Warranty	Manufacturing defects (nib, feed, mechanism, assembly, converter, paint). No-Lemon: If the same defect recurs twice within 12 months, choose exchange or store credit for full product price + original standard shipping.	2 years (worldwide)	$0	Return: we cover shipping back to you.	Not required
Extended Warranty	Everything in Standard plus 1 accidental repair during the term (e.g., drop, bent nib, cracked section).	5 years	$5–15 (tiered by pen MSRP)	Replacement ships at our cost (no inbound required).	Required within 30 days of pen purchase
Extended Warranty + Loss Protection	Everything above PLUS one full replacement for any reason (loss, theft, or irreparable damage) during the active warranty term. BONUS: includes shipping on the replacement.	5 years	$5–25 (tiered by pen MSRP)	Replacement ships at our cost (no inbound required).	Required within 30 days of pen purchase

Pen exclusions: normal wear (micro-scratches, plating fade), cosmetic blemishes, misuse/abuse, unauthorized modification, use of non-fountain-pen-safe media (e.g., India/pigment paints), environmental damage.

Fountain Pen Inks

Plan	What it Covers	Duration	What You Pay	Shipping	Registration
30-Day Ink Satisfaction	Exchange or credit (opened OK if ≥90% remains; photo required).	30 days	$0	No return needed—photos suffice.	Not required
Ink Quality Guarantee	Defects: contamination/mold, severe non-remixable precipitate, mislabelled color, faulty bottle/cap/seal.	12 months	$0	No return needed—photos suffice.	Not required

Ink exclusions: user contamination (back-filling; dipping dirty nibs), improper storage (uncapped, heat/freezing, direct sun), expected traits (shimmer settling; minor evaporation), mixing with other inks/chemicals, bottles opened >24 months (guideline).

2) 30-Day Satisfaction (Pens & Inks)

• Pens: Try your pen. If you’re not in love within 30 days, we’ll exchange or refund. Light use allowed (≤1 fill) with complete packaging.
• Inks: If a color isn’t right, request a no-return exchange or credit within 30 days (bottle must be ≥90% full; photo required).
• Limits: 1 exchange/refund per pen; max 2 pens per customer per 12 months. Inks: 1 exchange/refund per customer per 90 days.

3) Warranty Details (Pens)

• We repair or replace parts for any manufacturing defect during the warranty term.
• No-Lemon: if the same defect recurs twice within 12 months, you may choose an exchange or store credit (product price + original standard shipping).
• Accidental (Extended only): covers one incident per 5-year term (drop, bent nib, cracked section).
• Limited Edition Products: Limited editions may not always have parts available. We will make every effort to repair or replace. If this is not possible, we may offer a substitute pen of equal or greater value.
• Shipping: We cover return shipping after repair/replacement.

4) Ink Quality Guarantee

• 12-Month Coverage: If your ink shows contamination, severe non-remixable precipitation, mislabelling, or a bottle/cap defect, we’ll replace or credit your purchase. Photos are usually sufficient; no return needed.

5) Extended Warranty + Loss Protection (Pens)

• Coverage: One full replacement for any reason—loss, theft, or irreparable damage—during your active warranty term. Includes shipping on the replacement.
• Price: Tiered by pen MSRP: $5–25.
• Limits: 1 claim per pen term; 30-day wait from purchase; simple attestation required; coverage ends after replacement.

6) Refunds & Shipping Costs

• Defects/DOA (all regions): we replace, exchange, or issue store credit for full product price + original standard shipping. We cover return shipping on repaired/replaced items.
• Remorse/Satisfaction returns (US/CA/SG/AU/NZ/HK/KR): refunds/credits cover the product price; outbound shipping not refunded unless we were at fault. Customer pays return shipping.
• EU/UK right of withdrawal: within 14 days, cancel for any reason. We refund product price + standard outbound shipping (not express upgrades). Return shipping is your responsibility unless covered by us. Refund may be withheld until goods are received or proof provided.
• Refund speed: refunds/credits issued within 2 business days of approval/receipt. Banks may take up to 10 business days to post funds.